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2026-10-20 09:41:04 - Translate -

Using AI and Automation at the Front Desk Without Losing the Human Touch

Introduction New tools appear constantly, and many are aimed at the front desk. Online booking, automated reminders, chatbots on websites, and AI systems that answer calls or draft messages all promise to save staff time. Some of them are genuinely useful. But a therapy practice is not an ordinary business. Its clients are often anxious, sometimes in distress, and always sharing sensitive...

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